Frequently Asked Questions
Below is is list of frequently asked MercNET questions.
What is needed to reinstall MercNET/MIDAS/EPC?
Can the MercNET password be changed?
The Order Entry screen looks different. What changed?
What does an order status of Order Entry mean?
When entering a parts order can the quantity of a
part be changed?
Can a part be removed from an order?
Can parts being shipped from another Distribution
Center (DC) be shipped next day air?
How can the status of a backordered part be viewed?
Can a backorder be cancelled?
Can parts availability be viewed on MercNET?
Can freight charges for a parts order be viewed?
Can parts catalogs be viewed on MercNET?
Can service literature be viewed on MercNET?
Can MercNET be used to determine if an engine has
been registered and if any warranty remains?
What is the PDI form and why does it need to be entered
on MercNET?
Is there a way to contact Mercury Outboard/MerCruiser
Technical Service other than by phone?
Q: What is needed to reinstall MercNET/MIDAS/EPC?
A: Nothing needs to be installed to access MercNET. Go to
http://mercnet.mercurymarine.com to log in.
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To access parts lookup and the MIDAS Pricebook the following software needs
to be loaded:
- MIDAS Pricebook CD dated 1/3/2005
- MIDAS Customization CD
- EPC version 5.0 dated April 2005 (2 disc set)
- EPC Archive version 1.01 dated 10/2003
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Q: Can the MercNET password be changed?
A: Yes. Select Security--> Manage Password from
the MercNET Tools menu.
- Enter the Old Password.
- Enter the new password in the New Password and Confirm
New Password fields.
- Click on the Submit button.
- Your password is updated.
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Q: The Order Entry screen looks different. What changed?
A: The Order Entry screen has been enhanced so you can import
a pick list from the Electronic Parts Catalog (EPC) or your Dealer Management
System (DMS).
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Q: What does an order status of Order Entry mean?
A: An order with a status of Order Entry
indicates that the order has been started but not completed. The order will
not be shipped until the order is completed.
To complete the order:
- Select Order Entry from the Parts menu.
- Click on the Continue link to open the order.
- Complete the order.
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Q: When entering a parts order can the quantity of a part be changed?
A: Yes. The part quantity can be changed from the Parts Order List screen:
- Click on the Order quantity link.
- Enter the New Quantity.
- Click on the Submit button.
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Q: Can a part be removed from an order?
A: Yes. A part can be removed from the Parts Order
List screen. The order cannot be modified after it has been submitted.
- Click on the Order quantity link.
- Change the New Quantity to 0.
- Click on the Submit button.
Note: The line item remains but the Order
quantity is 0.
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Q: Can parts being shipped from another Distribution Center
(DC) be shipped next day air?
A: Yes. The shipping options are located on the Ship
Via Selection screen.
- Click on the Ship Via drop down menu for each Ship
DC and select Next Day Air.
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Q: How can the status of a backordered part be viewed?
A: To view the status of backorders select Backorder
from the Parts menu. The status is displayed along with the
date the part is expected to become available.
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Q: Can a backorder be cancelled?
A: Yes. To cancel a backorder select Backorder
from the Parts menu.
- Change the B/O Qty to 0.
- Click on the Save button.
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Q: Can parts availability be viewed on MercNET?
A: Yes. Select Availability from the Parts
menu to view Mercury parts inventory for each DC.
- Enter the Part Number.
- Click on the Availability button.
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Q: Can freight charges for a parts order be viewed?
A: Yes. Select Order Inquiry from the Parts
menu.
- Select the order. The status must be Order Complete or
Invoiced to view freight charges.
- Click on the Shipping Info button.
- Freight Amt is listed on the Order Detail
screen.
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Q: Can parts catalogs be viewed on MercNET?
A: Yes. Select Literature from the Service
menu.
- Search for catalogs by Serial Number or Product
Line and Model Year.
- Click on the Parts Catalogs link.
- The image is displayed on the left and the parts list is displayed on the
right.
- Select a different image from the assembly list drop down menu.
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Q: Can service literature be viewed on MercNET?
A: Yes. Select Literature from the Service
menu.
- View service literature by Bulletin Number, Serial
Number or Product Line and Model Year.
- The different types of service literature include service bulletins, parts
catalogs and service manuals, etc.
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Q: Can MercNET be used to determine if an engine has been
registered and if any warranty remains?
A: Yes. Select Product History from the Service
menu.
- Enter the Serial Number and click on the Select
button.
- Registered products will display the owner information and warranty expiration.
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Q: What is the PDI form and why does it need to be entered
on MercNET?
A: The Pre-Delivery Inspection (PDI) form is an important
part of the customer's buying experience. Completion of the PDI via MercNET
provides a valuable document included in the product's service history. Dealers
are encouraged to submit the PDI electronically so Mercury has the information
on file.
The PDI can be completed at the time of registration or by selecting PDI
from the Service menu.
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Q: Is there a way to contact Mercury Outboard/MerCruiser Technical
Service other than by phone?
A: Yes. Select Technical Assistance from
the Service menu. Technical Assistance is a system that sends
a message to Mercury Technical Support. By providing information up front, they
can research your issue and contact you with a solution.
- Complete the form and click on the Submit Request button.
- Your request is submitted into Mercury Technical Services's call back system.
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